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Shopping Guide

Placing an order:

After login and finish adding all the selected products to the shopping cart, you can go to “Cart” icon at the top right corner.

1.         Click"Checkout "and you will be directed to “Shopping Cart".

2.         Confirm your shopping list here and then complete “Select Delivery & Payment Method“. 

3.         Click"Proceed to checkout” after confirm the Order Summary.

4.         Follow the instructions to fill in the “Customer Info”,“Delivery Detail” and “Remarks forShop”.

 5.         Click"Checkout " to the payment page. Your order will be placed upon your payment confirmed.

Notes:

Once your order is successfully placed and confirmed, the system has processed your order and you cannot cancel or make any changethereto.  And please provide your true and valid email address when placing the order, in order to get the latest status of your order.

What is Samily Online Shop Credits:

Samily Shop Credits is an exclusive offer for the registered users. You can use the credits for purchasing on Samily Online Shop before the expiration date. 

Credits earn:
1. Earn credits on birthday if user provide the relevant information during registration.
2. Shop promotions or events

How to use the shop credits:

1. You can use $100 shop credits for net purchase* of $1000 or above in each order.
2. You must register as Samily Online Shop member to enjoy the offer.
3. If there are other offers, the system will subtract the amount of applied discount, then deduct the amount of applied credits to calculate the total amount.
*”Net Purchase” refers to the price after all discounts and delivery fees are subtracted.

How can I check the record of the credits:

Members can login to the account and select ‘my account’, then click ‘store credit’. You may view usage records, expiration date and the amount of credit and so on.

Terms and conditions for Samily Online Shop Credits:

1. The credits are only valid for use of purchasing on Samily Online Shop ( www.samilyhome.com).
2. Members must be logged in during checkout for redeeming the credits. We do not accept any request for redeeming then credits after the completion of transaction.
3. The credits cannot be exchanged for cash or other gifts, or used for delivery fee deduction.
4. The unused and expired credits will not be reimbursed.
5. The credits cannot be transferred or sold.
6. If the order is cancelled after the completion of transaction, we will return the credits to the customers. However, the valid period will not be extended and the expired credits will not be returned.
7.Samily Group Company Limited reserves the right to amend these Terms and Conditions at any time without prior notice。
8. In case of any disputes, Samily Group Company Limited reserves the right of final decision.


Payment System:

We accept:
1. Local Money Transfer 
2. FPS 
3. Octopus
4. Payme
5. Visa/ MasterCard/ AMEX