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FAQ

1. What is the difference betweenborosilicate glass and soda lime glass?

Borosilicate glass is much more resistant to thermal shock. It has a very low CTE (Coefficient of Thermal Expansion) whereas soda lime glass has a very high CTE. It's for this reason that all quality cookware is made from borosilicate glass.


2. Is borosilicate glass breakable?

 While Borosilicate is far more durable and resistant to thermal shock than other types of glass, it is glass so breakage is still a possibility. 


 3. Is borosilicate glass BPA free?

Borosilicate glass is hypoallergenic, lead-free and unlike a plastic, it is BPA-free.


 4. What is Silicone?

Silicone is a food-graded non-toxic polymer mostly made from silica (sand). It can withstand heating and freezing without leaching or off-gassing, hazardous chemicals. The  FDA has approved it “ as a food-safe substance” and it can now be found in numerous baby feeding products, plates, baking dishes, kitchen utensils, mats and even toys. 


5. Why putting silicone coating on the glassware surface?

The iconic silicone coating glassware is a breakthrough innovations by Sam!ly, making people a new experience to glassware. The silicone coating ensures the glass fragments will not splash in case of the glassware smashes accidentally.


6. When use of silicone product orsilicone coated glassware products, what areas need to pay attention?

Never direct heat on fire and keep away from hardor sharp objects to avoid any damage.


7. What is the best way to take away odor left onthe silicone product or silicone coated glassware?

Soak the silicone product or silicone coatedglassware into hot water for a few minutes; we recommended adding a few dropsof lemon juice for a better result. Rinse the product, then air-dry completely. This may take away any smells or flavorleft on the product.