About Shipping
Shipping lead-time and Shipping Charge :
Orders will be shipped within 1-3 working days from the date of purchase (Except during sale or promotion campaign）.
For International orders, we are shipping worldwide by standard air freight. The delivery times depends on the destination.
If a package is returned to Samily due to an incorrect shipping address provided by the customer, the customer will be responsible for the return shipping cost as well as the re-delivery cost. Samily is not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by a customer.
* Per transaction
** All orders^ enjoy free local delivery service, but the delivery method is determined by the Sam!ly.
We will choose one of the following delivery methods according to the order situation:
1. Hongkong Post "EC-Get" Mail Service# or
2. SF Express* or
3. Delivered by own fleet
^ Except for selected products, and/or during sale and promotion campaign.
*** Shipping charge updated on 6th May 2025
# EC-Get"is a service provided by Hongkong Post . Among territory-wide coverage of postoffice and iPostal Station network, any of our post offices (except mobile post
offices) or iPostal Stations can bedesignated as collection point. Some iPostal Stations even operates 24 hours aday, offering flexibility and convenience for mail
collection. When mail item is posted,system will issue SMS notification to recipient for the concerned item and whenmail item arrives designated collection point, system will issue SMS notification to recipientfor mail collection accordingly.
https://www.hongkongpost.hk/en/about_us/network/ipostal_stations/index.html#list
* Noticeof 「SFHK」 Remote Area Delivery Service
If thedestination of Shipment is in remote area, the Customers can choose toself-pick up at SF Store, SF Business Station, SF Cooperation Point or SFLocker.
Coverage Area: Sai Kung / Clear Water Bay / Shek O / Stanley / Discovery Bay / Ma Wan / CheungChau / Lamma Island and Peng Chau / Lantau Island South (including but notlimited to Tai O, Tong Fuk, Cheung Sha, Mui Wo and Pui O etc.)
https://htm.sf-express.com/hk/tc/products_services/Express_Services/Surcharges/Remote_Surcharge/
About Customs, Duties & Taxes
You are responsible for assuring the product can be lawfully imported to the destination country when ordering from Samily.
The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of Hong Kong may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; Samily has no control over these charges, nor can Samily predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
